Summary
VMware vCenter may continue to be recognized as installed on an inventory device, even after vCenter has been removed from the computer.
Details
This behavior occurs because once vCenter has been removed from a computer, it is no longer possible to gather virtual inventory from the computer, which would show that vCenter is no longer installed, and so Flexera One ITAM/FlexNet Manager Suite never becomes aware of the removal.
When this problem occurs, rules that gather virtual inventory targeted at "known" VMware servers will continue to attempt to connect to and gather virtual inventory from the computer. This is likely to lead to such rules reporting failures. A common rule that does this is the built-in "Virtual Cluster Server Scan for IBM PVU" rule.
Workaround
Depending on the exact data in your system, manually deleting the inventory device record for the computer from the web UI will often remove the problematic details about vCenter. These records will be re-created based on the latest inventory data after fresh inventory is gathered and imported.
Fix status
This issue is still open but not currently scheduled to be addressed.
Other information
Affected components: VMware discovery & inventory
Master issue ID: IOJ-2155670
Also known as: ITAM-696
Related Articles
VMware vCenter installations may continue to be recognized after vCenter has been removed 4Number of Views Failure to run discovery on VMware vCenter/Host Servers in FlexNet Manager Suite On-Premises 29Number of Views Discovery of VMWare ESX Servers through VMWare vCenter with Discover 12Number of Views Known Issue: Installations may be recognized based on out-of-date evidence from software inventory when duplicate computer… 7Number of Views Get VMWare vCenter PowerCLI for Spider Recognition (Software Services) 5Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago