Summary

This article describes a known issue that results in inventory devices records for computers running Windows operating systems appearing with an Operating System field value that contains the OS name followed by the installation partition path of the operating system.

Symptoms

• Inventory devices appear with an Operating System that contains the OS name plus installed partition path separated by a pipe. For example: Microsoft Windows 10 Enterprise|C:\WINDOWS|\Device\Harddisk0\Partition3
• The following query against inventory database shows PropertyValue field values that contains the operating system name and installation partition path together:

  SELECT PropertyValue
  FROM ImportedWMIEvidence
  WHERE ClassName = 'Win32_OperatingSystem' AND PropertyName='Name' AND PropertyValue LIKE '%|%'

Cause

This behavior can be caused when the FlexNet inventory agent is installed on the FlexNet Manager Suite inventory server. This can result in a misconfiguration of a registry setting which results in operating system details in inventory data not being processed correctly.

In particular, operating system details in inventory are processed according to some rules contained in the following file on the inventory server: C:\Program Files (x86)\Flexera Software\Flexnet Manager Platform\Reporter\OSNameMap.txt

This file is located based on the following registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\InstallDir

If the FlexNet inventory agent is installed then this registry entry may be set to point to the installation directory of the agent software rather than the inventory server software.

Resolution

Modify the following registry entry on the inventory server to point to the installation directory of the inventory server software: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\InstallDir

The installation directory of the inventory server software will commonly be a path like the following: *C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform*

Fix status

This issue is still open but not currently scheduled to be addressed.

Other information

Affected components: Inventory

Master issue ID: IOJ-1851098

Also known as: ITAM-6115