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Logging is not generated by the ServiceNowExport.exe process that exports data for sending to ServiceNow
Description

Summary

Logging produced by the ServiceNow export process fnmp_servicenow_export.exe contains only start and end time information, with no other information about what the export process is actually doing.

Cause

This behavior is due to an incomplete introduction of a new logging subsystem in the FlexNet Manager Suite 2022 R2 release.

Mitigation

This issue can be avoided by installing the Hotfix 1 for FlexNet Manager Suite 2022 R2. See the following post for details: Hotfix for FlexNet Manager Suite 2022 R2.

Fix status
This issue has been fixed in the following releases: 2022 R2.1 / Jan 2023 (Cloud), 2023 R1 (On Premises).
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Support Hub
Product
Flexera One
Affected functionality
Integration: ServiceNow
Deployment type
Cloud
Fixed in
2022 R2.1 / Jan 2023 (Cloud),2023 R1 (On Premises)
Visibility
Guest
URL Name
logging-is-not-generated-by-the-servicenowexport-exe-process-that-exports-data-for-sending-to-servicenow-IOK-1004513

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Logging is not generated by the ServiceNowExport.exe process that exports data for sending to ServiceNow