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Title
Obsolete Oracle instances may not be automatically cleaned if duplicate record exists in Flexera Inventory database

Summary

This article describes a known issue that obsolete oracle instances may not be automatically cleaned in FNMSInvenotry database.

Symptoms

ServiceProviderApplicationUserOracle table keeps growing and the size doesn't shrink with the database maintenance task.

Cause

The ServiceProviderDeleteStalePerTenant procedure which is run during the IM data maintenance task doesn't cater for devices where duplicate inventory records have been created. Since this procedure relies on an updated HWDate or ServicesDate in the InventoryReport table, if a new computer record is created these will not be updated and the instance will never be deleted. The devices often end up being merged together by the matchers during the reconcile. This can result in incorrect Oracle option usage and also leftover instances which have actually been uninstalled.

Resolution

This issue is fixed in FNMS 2019 R1.
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FlexNet Manager Suite
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obsolete-oracle-instances-may-not-be-automatically-cleaned-if-duplicate-record-exists-in-flexera-inventory-database

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Obsolete Oracle instances may not be automatically cleaned if duplicate record exists in Flexera Inventory database