A 400 error may occur after enabling Single Sign-On (SSO) due to various configuration issues. The most common reason for this error is an unverified domain associated with your identity provider. Follow the steps below to verify your domain and resolve this error.
Important: To perform the following steps, you need DNS setting permissions. If you do not have these permissions, forward the instructions to your IT or Admin team.
-
Navigate to Administration in your Flexera environment.
-
Select Identity Providers.
-
Choose the previously created identity provider.
-
Select Domains.
- You should see a domain named .com with a verification code similar to this example:
flexera-domain-verification-mmvzopvqnoixmkbj
- You should see a domain named .com with a verification code similar to this example:
-
Create a DNS TXT record using the provided verification code within your domain host's DNS records.
- Ensure that the TXT record is publicly accessible.
Note: If the TXT record is not visible, domain verification cannot be completed. -
Once the TXT record is available, return to the domain settings in Flexera:
- Select Actions.
- Select Verify.
For more details about verifying a domain, see Verifying a Domain with a TXT Record.
Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago