If a beacon is misconfigured, you may receive a red bar error when opening the Beacon page in Flexera One ITAM or FlexNet Manager Suite. This error is often caused due to a beacon being set as its own parent.
In the log, it shows an error like the following:
DevExpress.Xpo.DB.Exceptions.SqlExecutionErrorException: Executing Sql 'SELECT TOP 1 count(*)
FROM [dbo].Tree_BeaconTreeModel(@p0, @p1) [N0]' with parameters '{System.Data.SqlTypes.SqlXml},{True}' exception 'System.Data.SqlClient.SqlException (0x80131904): The statement terminated. The maximum recursion 100 has been exhausted before statement completion.Solution
To diagnose the issue, check the beacon's registry key to see if the BeaconUID and ParentUID are the same. Follow the steps below to troubleshoot and correct the error.
Flexera One ITAM
- Log into your Flexera One Org.
- Open a browser and paste the following URL in a browser where the ORGID is replaced with your own and the BEACONUID is replaced with the broken beacon UID. Then press enter.
https://app.flexera.com/orgs/ORGID/slo/Suite/Beacon/ConfigureBeacon?beaconUID={BEACONUID}&itam=true
- Click Select next to the parent beacon field and choose a different beacon to set as the parent.
- Verify that the Beacon page loads. If it loads:
- Delete the beacon with the issue.
- Deploy a new beacon.
FlexNet Manager Suite
Locate the log in the web UI log here: C:\ProgramData\Flexera Software\Compliance\Logging\WebUI
You can follow the same steps for Flexera One ITAM above, or if you have access to the database, you can set the PrimaryParentUID for the misconfigured beacon to NULL.
Update Beacon Set PrimaryParentUID = NULL where BeaconUID = PrimaryParentUID
Related Articles
Attempting to process more than 100 purchases results in a red bar error 4Number of Views Red bar error displayed when viewing "Licenses" tab on "Publishers properties" page 4Number of Views Red Bar error is displayed when editing an exchange rate in System Defaults page 4Number of Views Red bar error may be shown when attempting to delete a virtual machine inventory device record that is allocated to an Ora… 5Number of Views Red error bar may be shown when attempting to add or delete enterprise groups in UI 9Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago