This article discusses an approach to delete an operator's personal data from the FlexNet Manager Suite compliance database.

This action may help to meet obligations associated with the EU General Data Protection Regulation (GDPR) and other similar regimes.

What this script does

The attached SQL script anonymizes personal information for a specified operator in your FlexNet Manager Suite compliance database. It replaces the operator’s name with a series of asterisks, allowing you to retain a clear audit trail without exposing personal details.

This script only removes data for operators registered within FlexNet Manager Suite. It does not remove user names or other details imported from external systems (such as inventory sources or business adapters). To fully remove personal data, you must also delete it from the external source (for example, Windows Active Directory). Future imports will then reflect the removal.

IMPORTANT: This script is for on-premises versions of FlexNet Manager Suite only. Customers using Flexera One IT Asset Management should refer to the associated section below.

Before you begin

IMPORTANT: Back up your database before running the script. Changes made by this script are permanent and cannot be undone.

Steps to remove personal information

1. Open the attached SQL script in Microsoft SQL Server Management Studio (SSMS).
2. Replace the OperatorLogin placeholder with the login of the operator whose personal information you want to remove.
3. If you're using a multi-tenant FlexNet Manager Suite installation, replace the placeholder Tenant UID 0000000000000000 with the actual UID of the tenant from which data is to be removed.
   • For single-tenant implementations, skip this step.
   • You can find the Tenant UID in the Tenant table.
4. Run the script.

Additional information

You can also run the script using sqlcmd or automate it by saving the file with the correct OperatorLogin and TenantUID.

Flexera One IT Asset Management customers

To request personal data removal, submit a support case through the Flexera Community. Our SaaS Operations team will handle the request.