Reset two-factor authentication for Flexera SVR

Title

If you can't sign in to your Software Vulnerability Research (SVR) account after enabling two-factor authentication (2FA), Flexera Support can reset 2FA for your account.

Solution

Create a support case through your customer community account.
Provide the username for the SVR account that you can't access.
Request a reset of two-factor authentication for the account.
After Support resets 2FA, try signing in again.
If you can't sign in with your current password, select Forgot your password? on the SVR sign-in page and reset your password.

Outcome

After Support resets two-factor authentication and you reset your password if necessary, you can attempt to sign in to your SVR account again.

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Support Hub

Product

Software Vulnerability Manager

Also Applies To

Software Vulnerability Manager

Deployment type

Cloud

Visibility

Guest

URL Name

reset-two-factor-authentication-for-flexera-svr

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Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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Case id: 00001065