Solution:
Update the ITSM Operation in App Portal. Please follow the below steps:
1) Go to Site Management > Settings > ITSM Integration
2) Click on itsm systam "ServiceNow - External Communication Channel"
3) Edit the operation "On Success Install" (which makes a call to "ServiceNow_ecc_queue")
4) For State field, add the value as "closed_complete" and save the operation.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
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|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
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Case id: 00001065
Activity: Status change: 2 hours ago