IMPORTANT: As per an earlier announcement, report templates are no longer available for download. However, if you have a report in use, we will continue to provide support until the end of December 2025. If you have any questions, please contact Flexera Support. 

Flexera One’s SaaS Management now offers Microsoft Power BI extensible reporting for ServiceNow. The following new insights for analyzing ServiceNow subscriptions and allocations help identify license reclamation or downgrading opportunities.

• Executive Summary Report 
• License Overview 
• Use Verification Report (ServiceNow Audit Report)
• Subscriptions
• ServiceNow User Activity Tracking

The report, which uses the SaaS Management APIs, has been developed in partnership with our customers and product team to ensure that it provides the insights that enable improved governance and license management processes for complex ServiceNow environments.

In addition, the Microsoft Power BI report offers a mechanism to provide ServiceNow insights to those within your organization who do not use Flexera One's SaaS Management.

Power BI Report Setup

The report, which is attached to this article as a Power BI Template (PBIT), can be easily configured by providing:

• A refresh token obtained from your Flexera One org. Details on how to generate a refresh token to work with the Flexera One API can be found in the Flexera One Help topic Generating a Refresh Token.
• The location of your Flexera One org using the following options: North America (NA), Europe (EU), or APAC (AU).
• Your Flexera One Org ID, which is a numeric identifier contained within the URL of your org.
• The managed application ID for the ServiceNow managed application you wish to report on. This ID is also contained within the URL when you are viewing your ServiceNow managed application within SaaS Management. As an example, when you are viewing the Overview tab of a ServiceNow managed application in SaaS Management, your URL will be in the following format: 
•  SaaS Management URL Information Needed for Power BI Reporting—from the example https://app.flexera.com/orgs/99999/saas/managed-products/987654?tab=overview

When opening the PBIT file, you will be prompted for these values. For further details, see the following screenshot. After entering these values, your Power BI report will retrieve the data relating to the ServiceNow managed application you have supplied.

Test Mode

This has been added to allow you to be able to quickly load the report into the desktop designer. Setting this option to "Yes" will only import the first ten thousand users. When you publish the report to the Power BI service, you can change this parameter to "No" and all users within your ServiceNow instance will be imported.