Diagnosis:
This is an expected application behaviour as per current FNO design. If the web-reg key is not registered with a user and an account FNO won't list the downloads and it will show the message like below screenshot.
Solution:
To list the download a user must do "Self Registration" from End-user portal using the provided web-reg key and his email ID. Once the registration is complete, it will create a self-registered account for the user and will link the downloads to the user's account which will, in turn, make the downloads available for the user or anyone else who is login into the End User Portal with the registered "Web Register key".
Below Screenshot shows the Register button in the End User Portal:
Once the Registered button is clicked it will take you to the below Form to register as mentioned earlier:
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago