Some computers are missing in the All Inventory after upgrading the system to FlexNet Manager Suite 2017 R2

Title

Summary

Some computers are missing in the All Inventory after upgrading the system to FNMS 2017R2. The serial number of them are in the blacklist.

Symptoms

Some computers are missing in the All Inventory after upgrading the system to FlexNet Manager Suite 2017 R2. These computers were existing before the upgrade. They were removed after the Reconcile with "Update inventroy for reconciliation" option. The serial number of them is "To Be filled By O.E.M." which is in the default blacklist.

Cause

This issue has been identified as Bug #FNMS-52223.

Workaround

Remove the serial number from the blacklist.

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Product

FlexNet Manager Suite

Deployment type

On-premises

Visibility

Guest

URL Name

some-computers-are-missing-in-the-all-inventory-after-upgrading-the-system-to-flexnet-manager-suite-2017-r2

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Workaround

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Case id: 00001065