Summary

The following error message is displayed after clicking the Test connection button when configuring an inventory connection of type "Salesforce":

Test connection failure - unable to retrieve Salesforce API version: sfURLParm = https://login.salesforce.com/services/oauth2/token

Workaround

Perform the following steps instead of using the Test connection button to verify the connection details:

Save the connection details without clicking the Test connection button
Run the import process
Check system status and/or import logs for an indication of any failure while connecting to Salesforce.

Fix status

This issue has been fixed in the following releases: 2022 R1.4 / Aug 2022 (Cloud), 2022 R2 (On Premises).

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Product

Flexera One

Deployment type

Cloud

Fixed in

2022 R1.4 / Aug 2022 (Cloud),2022 R2 (On Premises)

Visibility

Guest

URL Name

test-connection-button-fails-when-configuring-connection-to-salesforce-IOJ-2229056

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