Summary

This article describes what to do when the test connection from a beacon to the FlexNet Manager Suite server fails with the following message: The connection to FNMP succeeded, but the server did not respond to the test correctly.

Synopsis

The following error when is reported when attempting to test the connection to a beacon's parent in the beacon UI:



The following error may also be shown in the uploader.log on the beacon:

[9/05/2017 3:24:08 PM (N, 0)] {8704} Error 0xE05001F4: 500 Internal Server Error
[9/05/2017 3:24:08 PM (N, 0)] {8704} Error 0xE050044D: Failed to create remote directory /ManageSoftRL
[9/05/2017 3:24:08 PM (N, 0)] {8704} Error 0xE0690099: Specified remote directory is invalid, or could not be created
[9/05/2017 3:24:08 PM (G, 0)] {8704} ERROR: Remote directory is invalid
[9/05/2017 3:24:08 PM (G, 0)] {8704} Upload failed due to a server side issue.  This server may be retried during this upload session.
[9/05/2017 3:24:08 PM (G, 0)] {8704} Ignoring failover locations for upload on an inventory beacon
[9/05/2017 3:24:08 PM (G, 0)] {8704} WARNING: FlexNet Manager Platform has failed to upload a file to all configured upload servers; aborting attempt to upload these file(s)
[9/05/2017 3:24:08 PM (G, 0)] {8704} Upload directory is 'C:\ProgramData\Flexera Software\Incoming\Logs'

Discussion

1) Launch IIS manager and open the "Authentication" properties for the "ManageSoftRL" virtual directory.
2) Confirm if anonymous authentication is enabled.

If the error shown below is reported when you try to open the "Authentication" properties, take a look at the following KB article: ‘This Configuration Section cannot be used…’ error when opening Authentication Properties in IIS