Summary:
This article may help us with the troubleshooting steps while facing issues activating AdminStudio using license server.
Discussion:
*) Ensure the license server is not corrupted.
Execute the command in the command prompt “TSSconfig.exe /info” in the change directory, C:\Program Files (x86)\Flexera Software\FlexNet\Licensing Server to verify if the license server is not corrupted. Refer the below.
*) If the license server is corrupted, manually return the license using ‘Flexnet Server License Return wizard’ from the Start menu where License server is installed.
Note : If unable to return, contact support by creating a new case in the case portal.
*) Once successfully returned, Activate the License server again and Start the vendor daemon (in the Administrator tab of license server).
Note : Please make sure, the ports which the license server is using is whitelisted over the firewall.
Still if you face any issues, please reach out to Support by creating a new case.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
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Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago