Description:
Unable to rotate the report logs – Agent couldn’t send the files to Admin.
Below is the error message in debug.log of the Agent at <FNMEA Agent install dir>\logs
2020-12-06 13:36:46,608 DEBUG [Thread-171]: posting log file to tcp://AdminServer:8888/flexnet/servlet/ReportLogReceiver
2020-12-06 13:36:46,610 DEBUG [Thread-171]: Failed to send report log
java.net.MalformedURLException: unknown protocol: tcp
at java.net.URL.<init>(URL.java:600)
at java.net.URL.<init>(URL.java:490)
at java.net.URL.<init>(URL.java:439)
at com.flexnet.agent.command.lmgrd.ProcessReportLog.executeCommand(ProcessReportLog.java:50)
at com.flexnet.agent.command.lmgrd.BaseLicenseServerExecutor.executeCommandFromBridge(BaseLicenseServerExecutor.java:243)
at com.flexnet.agent.command.lmgrd.ReportLogHandler.run(ReportLogHandler.java:76)
2020-12-06 13:36:46,611 DEBUG [Thread-171]: Sending failure reponse for: ProcessReportLog
Resolution:
- Stop the Agent
- Take a backup of config.properties file at <FNMEA Agent install dir>\conf
- Edit config.properties file, please update "managerProtocol" value to "http" and save the file
- Start the Agent
Related Articles
Configure a CA Certificate for FlexNet Manager for Engineering Applications Admin and Reporting services 225Number of Views FlexNet Manager for Engineering Applications release numbers and corresponding product versions 65Number of Views FlexNet Manager for Engineering Applications is performing poorly with "Declining new events Queue size exceeds the limit"… 14Number of Views Restrictions on saving options file with the NOLOG keyword in FlexNet Manager for Engineering Applications 13Number of Views How do You Setup a FlexNet Publisher License Server to Output a Report Log For FlexNet Manager for Engineering Applications? 18Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago