Summary

Synopsis

This article includes the steps necessary to place files on the InstallShield FTP server for a support request.

Contact Technical Support for alternate solution involving instructions using Box to store, share, and access files online.

Discussion

To upload your files to the InstallShield FTP Server, follow these steps:

1. Open an MS-DOS box from the Start menu. You will see something like this:

   Microsoft Windows 2000 [Version 5.00.2195]
   (C)Copyright 1985-1999 Microsoft Corp.
   C:\

2. Connect to the InstallShield FTP site by typing the following and pressing Enter:

   ftp schftp.flexerasoftware.com

   The following should appear:

   Connected to schftp.flexerasoftware.com.
   220 schftp.acresso.com X2 WS_FTP Server 7.5.1(0839099)

3. Type the User ID supplied by Flexera Software Technical Support and press Enter.

4. The following should appear:

   331 Password required
   Password:

5. Type the Password supplied by Flexera Software Technical Support and press Enter.

   The following should appear:

   230-user logged in
   230-
   230-
   230-Welcome to the InstallShield FTP Server
   230 user logged in
   ftp>

6. Change to the Incoming folder by typing the following and pressing Enter:

   cd incoming

   The following should appear:

   250 CWD command successful.
   ftp>

7. Change to binary mode by typing the following and pressing Enter:

   bin

   The following should appear:

   200 Type set to IMAGE.
   ftp>

8. Upload your file to the server by typing the "put" command, followed by the path and filename of the file you want to upload, and pressing Enter. Example:

   put C:\Myfolder\Myfile.zip

   The following should appear:

   200 command successful
   150 Opening BINARY data connection for Myfile.zip
   226 transfer complete
   ftp: 17404 bytes sent in 0.00Seconds 17404000.00Kbytes/sec.
   ftp>

9. Log off the FTP site by typing the following and pressing Enter:

   bye

10. If your file is password-protected, post the password to your on-line service request.

Additional Information

When uploading a file, note that any files uploaded to this location can be viewed by other customers. However, no files can be downloaded from this folder for security purposes. Only InstallShield employees can download files from this FTP location, for all other customers it is only viewable. Therefore, although files are visible by other users, they cannot be downloaded as this is a secure site.

Microsoft has additional information on the File Transfer Protocol (FTP) in the MSDN article Using the File Transfer Protocol.