Various symptoms of reliability and performance problems occur due to poorly performing database trigger executed when inserting & updating computer records, including import timeouts, and ITAM menu options not visible

Description

Various performance and reliability problems may occur due to a poorly performing database trigger that runs when computer (inventory device) records are being updated or inserted.

Symptoms of this problem that have been observed include:

Slow execution or timeouts when executing the following import writer steps:
- WriteComputers - Insert new computers
- WriteComputers - update computers that have changed in the source
- For AWS machines, update additional data to virtual machine and computer
Flexera One ITAM menu options failing to appear.
Other kinds of errors or slowly performing operations in the web UI and system tasks.

Fix status

This issue is still open but not currently scheduled to be addressed.

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Product

Flexera One

Affected functionality

Inventory import (read/write/export)

Deployment type

Cloud

Visibility

Guest

URL Name

various-symptoms-of-reliability-and-performance-problems-visible-due-to-poorly-performing-database-trigger-executed-when-inserting-updating-computer-records-including-import-timeouts-and-itam-menu-options-not-visible-IOK-2058598

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
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Case id: 00001065