Summary

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Answer

Documentation on how to install your product is usually found on the product packaging, such as the box, CD case insert, or the label on the CD. Software vendors may also provide installation information in a leaflet accompanying a product, a Getting Started guide, or at the beginning of a user's manual.

When having problems installing software, a good place to look for more information is the readme file. Most software vendors include a readme file with their installations. The readme file may contain information on installing the software, including answers to common installation problems. If you are installing software from a CD, you can view the readme file as follows:

1. Double-click My Computer.
2. Double-click the drive that contains the CD.
3. Double-click the readme file.

If you cannot find installation information in any of the above locations or if you have downloaded software from the Internet, visit the software vendor's web site. Software vendors often provide answers to questions in the Support sections of their Web sites. Additionally, check the Web site for any product documentation, Help files, release notes, or a readme.txt file. Answers to installation questions can also be found in Frequently Asked Questions or a company's online Knowledge Base.

If installation documentation is not included with your product, contact your vendor.