Symptoms

When opening the WSUS / System Center update catalog, the console displays a Disconnected status each time the user logs in to check for new updates. Manually stepping through the connection process successfully restores connectivity.

Cause

The user has not signed in to Internet Explorer using the Run as Administrator option. As a result, the required authentication context is not available to the SVM console.

Resolution

1. Close Internet Explorer and the SVM console.
2. Right-click Internet Explorer and select Run as administrator.
3. Sign in with the appropriate credentials.
4. After authentication is complete, launch the SVM console.
5. Verify that the WSUS / System Center connection status remains connected.

Additional Notes

The SVM console relies on the authentication session established in Internet Explorer. Running Internet Explorer with elevated privileges ensures the required credentials are available when the console attempts to connect to WSUS / System Center.