sidetnee asked a question.
IS2011 Working Installation Now Broken
Help!
I have an installation that worked fine up to early last week and now just hangs after progressing through the UI. I've compared logs between a version that works and one that doesnt and have found an area of interest below.
This one works (note the red text which ismissing from the one that doesnt). It may not be relevant, but i've noticed that the costs text is now "calculating costs" when progressing through the custom setup screen.
[CODE]MSI (c) (1C:9C) [09:43:32:147]: Skipping action: PatchWelcome (condition is false)
MSI (c) (1C:9C) [09:43:32:147]: Doing action: InstallWelcome
Action 09:43:32: InstallWelcome.
Action start 09:43:32: InstallWelcome.
Action 09:43:32: InstallWelcome. Dialog created
MSI (c) (1C:48) [09:43:32:177]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (1C:48) [09:43:32:177]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (1C:48) [09:43:32:178]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (1C:48) [09:43:32:178]: Note: 1: 1402 2: HKEY_CLASSES_ROOT\.1 3: 2
MSI (c) (1C:48) [09:43:32:178]: Note: 1: 1402 2: HKEY_CLASSES_ROOT\.1 3: 2
MSI (c) (1C:48) [09:43:32:179]: Note: 1: 2756 2: yyyyy_1_yyyyyyy
MSI (c) (1C:48) [09:43:32:179]: Note: 1: 2756 2: xxxxxx_1_xxxxxxxxx
MSI (c) (1C:48) [09:43:32:179]: Note: 1: 2205 2: 3: _RemoveFilePath
MSI (c) (1C:48) [09:43:32:373]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2205 2: 3: BindImage
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2205 2: 3: PublishComponent
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2205 2: 3: SelfReg
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2205 2: 3: Font
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2205 2: 3: TypeLib
MSI (c) (1C:48) [09:43:32:373]: Note: 1: 2727 2:
Info 2898.For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 09:43:34: LicenseAgreement. Dialog created
MSI (c) (1C:B4) [09:43:36:072]: PROPERTY CHANGE: Modifying AgreeToLicense property. Its current value is 'No'. Its new value: 'Yes'.
Action 09:43:37: CustomerInformation. Dialog created[/CODE]
And the one that fails
[CODE]Action start 11:27:04: InstallWelcome.
Action 11:27:04: InstallWelcome. Dialog created
MSI (c) (24:D8) [11:27:04:304]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (24:D8) [11:27:04:304]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (24:D8) [11:27:04:305]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (24:D8) [11:27:04:305]: Note: 1: 1324 2: YYY V3.1.2/4 3: 1
Info 2898.For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 11:30:38: LicenseAgreement. Dialog created
MSI (c) (24:80) [11:30:39:175]: PROPERTY CHANGE: Modifying AgreeToLicense property. Its current value is 'No'. Its new value: 'Yes'.
Action 11:30:39: CustomerInformation. Dialog created
MSI (c) (24:80) [11:30:40:427]: PROPERTY CHANGE: Adding MsiSelectionTreeSelectedFeature property. Its value is 'YYY_ClientFiles'.
MSI (c) (24:80) [11:30:40:427]: PROPERTY CHANGE: Adding MsiSelectionTreeSelectedAction property. Its value is '3'.
MSI (c) (24:80) [11:30:40:427]: PROPERTY CHANGE: Adding MsiSelectionTreeSelectedPath property. Its value is 'C:\Program Files (x86)\XXX\YYY\'.
Action 11:30:40: CustomSetup. Dialog created
Action 11:30:43: CustomerInformation. Dialog created
MSI (c) (24:80) [11:30:43:402]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedFeature property. Its current value is 'YYY_ClientFiles'.
MSI (c) (24:80) [11:30:43:402]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedAction property. Its current value is '3'.
MSI (c) (24:80) [11:30:43:402]: PROPERTY CHANGE: Deleting MsiSelectionTreeSelectedPath property. Its current value is 'C:\Program Files (x86)\XXX\YYY\'.
Action 11:30:43: LicenseAgreement. Dialog created
Action 11:30:43: InstallWelcome. Dialog created
Action 11:41:01: LicenseAgreement. Dialog created
Action 11:41:03: CustomerInformation. Dialog created[/CODE]
I cannot recall anything major being changed between the 2 versions (just a SQL script updated) but am happy to be told otherwise if there is anything that may have been broken inadvertently.
To the untrained eye, it looks like it is doing something completely different after clicking next on the welcome screen.
Any assistance much appreciated as I am currently unable to create a deployable install.
Regards,
/SiD
I chanced a comparison between a known working version and the latest to see what (if anything) had changed.
It showed only 3 things to have changed (apart from the upgrade info and product version) 3 strings used on shortcuts.
I changed they were
ProductName V3.1
and were now
ProductName V3.1.2/4
Changing these to
ProductName V3.1.2
instead fixed the problem!!
Go figure.
Interestingly, this string can be seen in the none working log as the final Note
[CODE]MSI (c) (F4:C8) [12:23:15:747]: Note: 1: 1324 2: ProductName V3.1.2/4 3: 1[/CODE]
Maybe it was trying to tell me something!!!
Hopefully this will help someone in the future and save much banging of head against the wall and lost time (3 days in my case)
Regards,
/SiD