SP961623 asked a question.
Problems reactivating Installshield 2015
I have a problem while attempting to re-activate our installation of Installshield 2015, it started asking us for a reactivation today:
On-Line activation returns: "Error 0 - Activation of serial number failed: The quantity specified exceeds maximum quantity allowed [0]"
On-Line deactivation (tsconfig.exe /return) returns: "Error 51404 - Failed to connect to the activation server. Check your internet connection and try again"
We cant currently deactivate our installation to activate it again on the same machine. How could we proceed?
Hi @spazos ,
See whether you can return the license offline by executing below command from the installshield system folder:
TSConfig.exe /return /no_internet
Then process the xml through the offline activation link:
https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation
And, load the response xml back to your response field in the activation window.
See the below KB article related to this error:
https://community.revenera.com/s/InstallShield-Knowledge/InstallShield-Activation-Error-The-quantity-specified-exceeds5639
See the below link for the community query raised by some other user for the same issue:
https://community.revenera.com/s/InstallShield-Forum/How-to-move-a-licnese-to-another-machine/m-p/100595
If you are not able to return/activate the license offline, you can contact Flexera support:
https://community.revenera.com/s/Support-Information/Support-Contacts94720
Or you can also contact via mail, support@flexerasoftware.com.