You may be unable to open Snow Update Service (SUS) and receive the following error: A fatal error has occurred. Snow Update Service will shut down.
This issue is caused by unformatted or unrecognizable characters. The UpdateServiceGUI log shows that the update history could not be parsed:
2021-05-28 10:40:37,877 [1] INFO SnowSoftware.Update.Security.ClaimsManager [(null)] - Getting application credentials from registry for SnowLicenseManagerEnterpriseEdition
2021-05-28 10:40:38,814 [1] ERROR SnowSoftware.Update.History [(null)] - Could not parse history from file.
System.Xml.XmlException: Unexpected end of file has occurred. The following elements are not closed: info, update, product, updates. Line 5669, position 1.- Open Windows Services (
services.msc). - Locate and stop the Snow Update Service service.
- Navigate to
C:\Program Files\Snow Software\Snow Update Service\Resources. - Rename the
updateHistoryfile, for example, toupdateHistoryBackup. - Return to Windows Services.
- Restart the Snow Update Service service.
- Open the Snow Update Service application.
Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago