Video

You may prefer to see how to perform an Offline Update by watching our short video .

Step 1 - Export a product manifest file 

1. Open the Snow Update Service client. 
2. Click "Change settings" in the left menu. 
3. Select the checkbox "Use offline mode" and click "Save" 
4. In the left menu, click "Export product manifest" 
5. Click "Export" and choose a location to save the product manifest file 

Step 2 option - Product update process 

1. Navigate to https://updatesportal.snowsoftware.com/software. 
2. Enter an email address (for the resulting package to be sent to) and import a product manifest file from the steps above (Please note that the manifest is valid for 72 hours only). 
3. After a few minutes, a download link will appear, for your update package to download.
4. In Snow Update Service, click on "Install offline update" and select the file that you downloaded. 

Step 2 option - Software Recognition Service (SRS) update process

1. Navigate to https://updatesportal.snowsoftware.com/srs.
2. Enter an email address (for the resulting package to be sent to) and the SRS license key (this can be found in SUS and the Web Configurator).
3. Request package.

Troubleshooting

1. Download the client as a zip file from here.
2. Stop the SnowUpdate windows service, the client app and the tray notification app.
3. Overwrite your local sus installation with the files in the zip file.
4. Then follow the instructions to export a manifest from the client above.