How can I use the Snow Inventory Service Admin Console to update the version of existing Snow Agent in the environment?

Snow Inventory Agent 5.x and 6.x

This article describes how to perform a Snow Agent Update in the Performing the Snow Agent Update section at the end.   However if you start to perform a Snow Agent Update but you don't see any available Agent versions or if you are missing any of the Agent versions then you will need first perform the Snow Update Service (SUS).  For this reason this article will also cover the SUS process as well.

If you do not see the version of the Snow Agent you intend to deploy first you will need to download them.  There are two ways where you can download the latest Snow Agent versions / templates that you will need for the Snow Agent Update:

• Offline method : The Offline SUS update is suitable if your environment has a slow Internet connection or has no access to the Internet.
• Online method : Otherwise, you should use the Online SUS Update.  However, please ensure that the CDN option is ticked as shown in one of the images below for one of the steps of an Online SUS Update.

However, if you are seeing the version of the Snow Agent you intend to deploy then you can skip the SUS update steps.  Instead please proceed straight to the last section called Performing a Snow Agent Update .

The Updating of Snow Agent from SMACC Inventory is discussed at the end of this article.

SUS - Offline Update

PLEASE NOTE: This method is suitable only if your environment has a slow Internet connection or has no access to the Internet.

SUS - Online Update

Performing the Snow Agent Update