Cannot edit web applications or custom fields in Snow License Manager

Title

Issue

Customer cannot edit web applications or custom fields

Environment

Snow License Manager 8.X

Analysis

Add a custom field or web applications
Try and delete the items
Items are unable to be deleted or edited and saved
Export of F12 developer tools (Network selection) indicates a '405 - Method Not Allowed' error when clicking on the close buttons

Resolution

It seems that WebDAV is failing when calling the DELETE method.
You can resolve this by removing / disabling WebDav as long as this is not required for other purposes.

Method 1

Open up IIS - On the Site Snow License Manager you will find Handler Mappings and Modules. List the contents and remove the WebDav entries in both.
Optional (In the section Request Filtering Behaviour, set Allow Verb Filtering to False)
Restart IIS.

Method 2

Open up web.config in C:\Program Files\Snow Software\Snow License Manager\web and add the lines:

<system.webServer>
<modules>
<remove name="WebDAVModule" />
</modules>
<handlers>
<remove name="WebDAV" />
</handlers>
</system.webServer>

The modules and handlers node should already be present so just add the highlighted row (<remove name="WebDAV" />).
Don't forget to restart IIS.
To make sure it's disabled navigate to webDAV authoring for License Manager site and click Disable.

Cause

WebDAV is causing an issue when trying to call the DELETE method.
Source: Stack Overflow

Was this helpful?

Support Hub

Product

Snow License Manager

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

CannoteditwebapplicationsorcustomfieldsinSnowLicenseManager-v2

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.