Catalog sync failure after fresh Data Platform installation using .78 installer with AD/LDAP authentication

Title

After completing a fresh installation of Data Platform with the .78 installer and AD/LDAP authentication, the catalog sync may fail. This issue usually occurs during the catalog update process and is visible in the setup and updater logs.

This error is usually caused by a loader.exe version mismatch:

"ERROR System.Exception: Updater: Failed to process /CONFIGFILE="%BMS_HOME%\update\load_subscription.config". Please see the updater.log file for details".

Solution

Navigate to the Data Platform installation directory:
```
C:\Program Files\BDNA\Data Platform\Bin
```
Right-click loader.exe then select Properties > Details tab.

Verify the loader.exe version. If version 5.5.68 is displayed instead of 5.5.78.4012, download the loader.exe (version .78) attached to this article.

Create a backup folder and move the existing (older) loader.exe into it. Copy and replace the old file with the newly downloaded loader.exe.
Rerun the Configuration Wizard completely (Admin console and User console).
After completion, go to Services and restart Flexera Data Platform and Flexera User Console. Trigger the catalog sync again.

Outcome

The catalog sync completes successfully without errors, and the Data Platform updates correctly using the appropriate loader.exe version.

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Catalog-Sync-Failure-After-Fresh-Data-Platform-Installation-Using-78-Installer-AD-LDAP

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Case id: 00001065