In some cases, a Commander user may not be able to open console connections to a VM in a browser but can do so via VMRC. This could be due to changes made in the Commander’s Advanced System Properties.
By default, Commander prefers the WebMKS option over VMRC, so users don’t need to install an additional tool to open a console connection. However, some organizations' policies may restrict opening console connections in a web browser. Changes made in the Advanced System Properties can directly impact Snow Commander. Therefore, make sure to open a case with Commander Support before making any changes to the System Properties.
To force Snow Commander to use VMRC over WebMKS using the System Properties:
- Navigate to Configuration > System > Advanced in the Commander application.
- Search for "WebMKS" to find the option to make changes for both direct console and secure console connections.
For more information on the Advanced System Properties, see Advanced Configuration with System Properties.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago