Loading
search-img
Title
VMware virtual servers appear as physical in the Economics Report

In some cases, virtual servers running in a VMware environment appear as Device Type: Physical in the Economics Report. This happens when the discovery process collects only operating system (OS)–level data and does not connect to the VMware layer.

If VMware credentials are not configured, the platform cannot identify virtual machines at the hypervisor level. When discovery uses only OS credentials, it classifies all devices as physical.

 

 

Solution

To ensure VMware virtual machines are correctly identified as Device Type: Virtual, follow these steps:

  1. Verify VMware credentials
    • Confirm that VMware (vCenter or ESXi) credentials are entered in the discovery configuration.
    • If credentials are missing, add them to enable virtual-level data collection.
  2. Rescan the environment
    • Request a rescan of the devices after credentials have been added.
    • Once the scan completes, the Device Type field in the Economics Report will update to reflect the correct virtual classification.
Outcome

After VMware credentials are added and the environment is rescanned, servers hosted on ESXi or vCenter will correctly display as Virtual in the Economics Report.

Was this helpful?
Support Hub
Product
Foundation/CloudScape
Visibility
Guest
URL Name
Economics-Reporting-VMware-Virtual-Servers-as-Physical

Related Articles

Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
VMware virtual servers appear as physical in the Economics Report