Issue

• When email notifications are sent out the URL provided uses the local server hostname instead of the Snow License Manager URL. 
  
  E.g:
  Snow License Manager URL 
   https://testsoft.com/Pages/Contract.aspx?id=8
  What is sent
   https://desktop1/Pages/Contract.aspx?id=8

• This can cause the URL to not be accessible externally from the Snow License Manager server. 

Solution

• Option 1:
  • Allow the network connection between the devices
• Option 2: Notification URL issue:
  • Open IIS on the Snow License Manager server.
  • Select the Snow License Manager site.
  • Select Bindings on the right-hand side of IIS 
  • Take a note of and then remove the current bindings
  • Add any binding that have been removed as an additional binding. 
  • Add a Binding with the host name and confirm this is at the top of the binding stack.
  • Select OK. 
  • Restart IIS.
  • The Snow License Manager site can now be accessed using this URL link. 
  • Wait or trigger a notification to confirm the URL has updated.