Perform the following steps on a Windows device where Cloud (Web) Application Metering is enabled:

1. Clear existing Cloud Metering data

Empty the following folders:

• C:\ProgramData\SnowSoftware\Inventory\Agent\cloudmetering\extension-output
• C:\Program Files\Snow Software\Inventory\Agent\data\web-meteringShow

2. Restart the Snow Inventory Agent

Restart the Snow Inventory Agent service to begin with a clean state.

3. Generate browser activity

Open a supported web browser and access relevant web applications. Continue browsing for several minutes to generate cloud application usage data.

4. Stop the agent before upload

Stop the Snow Inventory Agent to prevent the data from uploading prematurely.

5. Confirm .cryson files are retained locally

Check that the .cryson files exist in the folder:

• C:\Program Files\Snow Software\Inventory\Agent\data\web-meteringShow

Their presence confirms that web metering data has been generated and retained.

6. Run an agent scan

Start the Snow Inventory Agent and manually run a scan to package the data.

7. Confirm web metering data is present in the Snowpack

Generate the Snowpack and verify it includes Cloud (Web) Metering data. Once confirmed, you can share the Snowpack with Snow or Flexera Support for analysis

The Snowpack contains web metering information suitable for troubleshooting and support analysis.

For example: