Flexera support may need additional information about the network requests generated in your browser to troubleshoot issues such as those with APIs or timeouts and performance issues.

A member of the support team may ask you to record a HAR file, a log of network requests, while the issue occurs. It’s also helpful to include any browser console logs in addition to the HAR file. 

Use the instructions below to generate a HAR file and console logs for your browser.

IMPORTANT: HAR files contain sensitive data, including the content of your cookies and the pages you downloaded while making the recording. Anyone with access to the HAR file can impersonate your account and access all the information submitted while recording, such as personal details, passwords, and credit card numbers.

Instructions

Generate a HAR file in Chrome

1. Navigate to the page where you’re having the issue.
2. Right-click the page and select Inspect to open Chrome Developer Tools.

3. In the Developer Tools panel, select the Network tab.
4. Find the record button on the top left corner of the Network tab. Make sure it shows it’s recording (it’s red when recording). Select the record button to turn on recording if it’s off.

5. Ensure Preserve log is enabled by selecting the checkbox next to it.
6. Select the Clear network log button to clear any existing logs from the network tab.

7. Reproduce the issue you’re experiencing in Chrome.
8. Select the download button and save the file to your computer.

9. Upload the HAR file to your ticket with Flexera Support for further investigation.

For more details, see  Capture web session traffic from Google's Help Center.

Get console logs in Chrome

1. Navigate to the page where you’re having the issue.
2. Right-click the page and select Inspect to open Chrome Developer Tools.

3. Open the Console tab in Developer Tools.

4. Select the Clear console button, then replicate the issue that you experienced in Chrome.

5. Take a screenshot of any errors that appear.

Generate a HAR file in Edge

1. Navigate to the page where you’re having the issue.
2. Right-click the page and select Inspect to open the Edge Network Tool.

3. In the Network Tool panel, select the Network tab.

4. Find the record button on the top left corner of the Network tab. Make sure it shows it’s recording (it’s red when recording). Select the record button to turn on recording if it’s off.

5. Ensure Preserve log is enabled by selecting the checkbox next to it.
6. Reproduce the issue you’re experiencing in Edge.
7. Select the Export HAR file button and save the file to your computer.

8. Upload the HAR file to your ticket with Flexera Support for further investigation.

For more details, see the Microsoft article, Inspect network activity.

Get console logs in Edge

1. Navigate to the page where you’re having the issue.
2. Right-click the page and select Inspect to open Network Tools.

3. In the Network Tools panel, select the Console tab.

4. Right-click the console and select Clear Console to clear pre-existing logs.

5. Replicate the issue that you experienced in Edge.

6. Take a screenshot of any errors that appear.

Generate a HAR file in Firefox

1. Navigate to the page where you're experiencing issues.
2. Press Ctrl + Shift + K (or Cmd + Option + K on macOS) to open the Web Console.
3. In the Network tab, make sure the Persist Logs option is enabled (Gear icon > Persist Logs).

4. Refresh the page to start recording the network activity.
5. Once the page has fully loaded, right-click on any entry in the Network tab and select Save All As HAR.
6. Save the HAR file to your computer.

Get console logs in Firefox

1. Navigate to the page where you're experiencing issues.
2. Press Ctrl + Shift + K (or Cmd + Option + K on macOS) to open the Web Console.
3. Reproduce the issue to capture the relevant logs.
4. Right-click within the console and select Copy All Messages.

5. Paste the copied logs into a text editor and save the file.