HAR (HTTP Archive) is a file format that records network interactions within a browser. These logs help troubleshoot complex issues by providing detailed information about network requests during the problem replication. Collecting HAR logs is particularly useful for analyzing UI or log-in issues.

1. Open Google Chrome.

2. Press F12 (Windows) or Option + Command + I (Mac) to open Developer Tools.

3. Go to the Network tab and check the Preserve log checkbox.

4. Navigate to the Console tab and ensure the Preserve Log checkbox is ticked.

5. Reproduce the issue in the browser.

6. To save the Console log:

   • Windows: Right-click anywhere in the Console Log panel.

   • Mac: Press Ctrl + click in the Console Log panel.

   • Select Save As and save the file to your preferred location.

7. To save the Network log as a HAR file:

   • Go to the Network tab, right-click anywhere (Windows) or Ctrl + click (Mac).

   • Select Save as HAR with Content and store the file.

Outcome

These HAR and Console logs can now be shared with support for further troubleshooting.