You can export the snowagent.config file without gathering a Snowpack from a machine. This may be needed if Flexera Support requests the file or if you are requesting a new Snow Agent package and need to provide your existing snowagent.config file as a template.
You do not need to generate a Snowpack in this case. You only need to provide the snowagent.config file.
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Open Snow Inventory Server Console.
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Go to Configurations. The console lists all current configurations used in your estate.
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Select the row for the configuration you want to export.
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Click Export to file.
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Save the file as
snowagent.config. -
Open the file to verify the
snowagent.configfile. -
Upload the file for Support to review.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago