An application's compliance position in Snow License Manager can change after you:
- Register new license purchases.
- Add downgrade or cross-edition rights to a license.
- Convert metrics.
Manually recalculate compliance to see how changes to license settings affect the compliance position. You can then check the recalculation status and review the logs for start and completion times, processing duration, and errors.
Recalculate compliance
- In Snow License Manager, open the menu in the upper-right corner and select Recalculate compliance.
- Refresh the browser page.
Check the recalculation status
When recalculation starts, a notification displays Recalculation of compliance has started.
When recalculation finishes successfully, a notification in the upper-right corner displays a green check mark and the message Recalculation of compliance completed successfully.
If recalculation fails, the notification displays a red cross and a corresponding failure message.
Check processing time and errors
To check when recalculation started and completed, or to review errors after a failure, open the Compliance Service logs on the Snow License Manager application server in the following folder:
C:\Program Files\Snow Software\Logs\LicensingService
You can also review these logs when recalculation takes longer than expected.
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Case id: 00001065
Activity: Status change: 2 hours ago