Question

• Support may require customers or Partners to provide a Snow Integration Manager (SIM) vSphere Connector aggregation in order to replicate the reported behaviour to Snow Test Environment. 
• How can you generate the inventory files and send it to Support?

Environment

• Snow Integration Manager (SIM) 5.x

Answer

• Create a temporary folder
  • For example C:\TempSupport where SIM is located.
• Open Snow Integration Manager Connector
• Go to the Inventory file handling tab
  • Copy the content to a Notepad because we will revert later back to the currently configured path for Inventory incoming folder
• Change the configured Inventory incoming folder to the one you created
  • In our example C:\TempSupport
• Click Apply and Close button
• Re-open Snow Integration Manager Connector
• Go to Connector options tab
• Select the VMware vSphere connection from the list of Active connectors
• Click the Aggregate selected button to perform manual aggregation
  • This will generate the required inventory files
• Wait until it completes
• Once it is completed, please revert the Inventory file handling path to the previous setting
  • IMPORTANT! If you forget to revert, the inventory files will be saved still in the Temp folder thus no inventory files will be processed and no latest updates will be shown.
• Click Apply and Close button
• Zip the files it generated
  • In our example you would zip up the C:\TempSupport folder
• Send the zip file to Support