• The Android device name is being shortened in Inventory after the Intune import from Snow Integration Manager (SIM) connector.
• This results in duplicate names for the mobile devices because only the first name of the user is used as the device name.
• The name is shortened after the first '.' dot.
• The below example shows how the device name is presented in Inventory or Snow License Manager:

• Snow Inventory 6.8.3
• Snow License Manager 9.27

• The expectation is that from the inventory files collected from the Intune connector which has the full name of device.
• The name after processing the file should remain same and not cut off in Inventory and then in Snow License Manager.
• In this scenario the reason was that the customer has Hostname Normalization setup in snowserver.config file :

 <HostnameNormalization>

  <SiteConfiguration expression="{A}">

    <SiteNames name="A">

     <SiteName>DZ_SAM_*</SiteName>

    </SiteNames>

   </SiteConfiguration>

 </HostnameNormalization>

• Add another condition in the snowserver.config file within the HostnameNormalization parameter which targets the configuration name of the machines that are coming from VMware only.
• Example shown below:

 <HostnameNormalization>

  <SiteConfiguration expression="{A} AND {B}">

  <SiteNames name="A">

   <SiteName>DZ_SAM_*</SiteName>

  </SiteNames>

  <ConfigNames name="B">

   <ConfigName>*VMware*</ConfigName>

  </ConfigNames>

  </SiteConfiguration>

 </HostnameNormalization>

• Hostname normalization truncating after the first dot due to snowserver.config file setting.