To isolate and troubleshoot the issue, follow these steps to disable automatic policy download, trigger it manually, and retrieve the logs.

1. Stop automatic policy download

Edit your deployment YAML to prevent the KRM from attempting to download the policy on startup:

apiVersion: agents.flexera.com/v1 

kind: KRM 

metadata: 

  name: flexera 

spec: 

  monitor: 

    downloadFromBeacon: false

2. Start the KRM

Deploy or restart the KRM after applying the above change.

3. Manually trigger policy download and retrieve logs

For agent versions before 22.2:

/opt/managesoft/bin/mgspolicy -t machine

kubectl cp -n flexera krm-instance-monitor-0:/var/opt/managesoft/log/installation.log installation.log

For agent version 22.2 and later:

/opt/managesoft/bin/flxconfig

kubectl cp -n flexera krm-instance-monitor-0:/var/opt/managesoft/log/agent_configuration.log agent_configuration.log

4. Review logs

Check the appropriate log file for errors related to policy download. Common issues may include:

• • Network connectivity problems
  • Invalid beacon URLs
  • Authentication failures
  • Misconfigured environment variables

Address the error indicated in the log and restart the KRM as needed.