Your console may show EC2 status: Healthy and Kubernetes status: Can’t determine at the same time.
This often means that the underlying EC2 instances are running normally, but the system can’t confirm whether the nodes have successfully registered with the Kubernetes cluster.
What “EC2 status: Healthy” means
The EC2 status: Healthy message indicates that your instances launched successfully and passed the standard EC2 health checks. This confirms that the infrastructure layer is functioning as expected.
Why Kubernetes status may be “Can’t determine”
The Kubernetes status: Can’t determine message typically appears when the system can’t verify the node’s registration status in the Kubernetes cluster. This can happen for several reasons, such as:
- A delay or failure in node registration
- Issues communicating with the Kubernetes API
- Configuration problems within the cluster
What to do next
If the Kubernetes status doesn’t update or you suspect an issue with node registration, contact Flexera Support for help investigating the cause.
Was this helpful?
Related Articles
License Manager Status / Vendor Daemon Status is "unknown" or "down" on FlexNet Manager for Engineering Applications web c… 7Number of Views Beacon Policy Status shows "Awaiting update" 28Number of Views Why the Target Group health check status is unknown on AWS 5Number of Views An SCCM inventory schedule was completed but the Status of "Gathering inventory data" and "Uploading to Application Server… 9Number of Views FlexNet Inventory Agent Status grid shows blank values in "Policy specifies" and "Policy effective date" columns for non-W… 4Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Revenera Assistant
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago