How to validate

1. Review recent account deletions in your environment.
2. Confirm whether any deleted account was a Master Account:
• Navigate to one of the affected linked accounts.
• Open the Info section and look for the Master Account field.
• Ensure you have the necessary admin privileges to view this information.

Example – Linked account info section:

Best practice
To prevent accidental deletion of critical accounts:

• Tag your Master Account to make it easier to identify.
• Use RightScale’s account tagging feature to flag high-importance accounts.

Refer to: Managing Account Tags with Cloud Management

If the deleted account is confirmed as the Master Account, this explains the login failure. Recreate or restore the necessary Master Account and update the configuration for linked accounts accordingly.