Summary
This article will explain the situation when a FNMS OnDemand user is unable to login to the Cloud tenant system, due to the tenant license file being expired.Synopsis
OnDemand customer may hit login -- Sign in Failure with error message shown belowThe URL will lead user to above error page looks like below:
https://www.flexnetmanager.com/Suite/Login/Failure/NoRole
Discussion
This error is due to Cloud tenant license is over due/expired. The cloud subscription based license renew due date information can be found from below page.We strongly recommend you add above due date information into your calendar before the due day. It will be better leave enough days for communicating with Flexera Order team for the renew process. Flexera Order team will perform the cloud license renew process once customer purchase the new subscription license.
Once the date is passed the renew due date, no user is able to login cloud tenant system !!
Additional Information
This has been reported under the issue number:FNMC-487 - Logging in to a tenant with an expired license shows permissions error instead of license error
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|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
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+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
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Case id: 00001065
Activity: Status change: 2 hours ago