Introduction

After applying the latest Electronic Update, you may notice that newly added component versions appear in the application but cannot be selected. When you try to access these versions, the system displays the error message:

Unable to retrieve data for this version.

This article explains why this happens and what to expect while the issue is being addressed.

Issue Details

What You See

• Newly added component versions are visible in the user interface.
• Selecting one of these versions fails with the error: Unable to retrieve data for this version, as shown in the following screen capture:
  
  

  

• Existing component versions continue to work as expected.

Cause of Issue

This issue is caused by conflicting IDs between standard component versions and custom component versions introduced after the latest Electronic Update. Because of this conflict, the system cannot correctly retrieve data for newly added versions.

Current Status

• The fix is now available in Service Pack - 2026R2SP1, which is available for download from the Flexera/Revenera Product and License Center..
• Upgrade to this Service Pack to resolve the issue discussed.

Impact

Until the Service Pack is applied:

• Newly added component versions from the latest Electronic Update cannot be used.
• Existing component versions remain unaffected.