Symptoms:
An issue has been identified when using the 'httpclient.proxy-autodetect=false' setting to force the system to use the HTTP proxy settings in core.proxy.server.properties and using a proxy server which authenticates via LDAP. When an electronic update is scheduled, the update fails with the following shown in core.update.log:
2019-01-11 11:38:57 ERROR [http-bio-8888-exec-8] [UpdateServiceImpl] java.net.UnknownHostException: updates.palamida.com
2019-01-11 11:38:57 ERROR [http-bio-8888-exec-8] [UpdateServiceImpl] Error checking for updates
com.palamida.appsec.BusinessException: Error download from HTTPS: updates.palamida.com
at com.palamida.appsec.service.impl.UpdateServiceImpl.downloadHTTPS(UpdateServiceImpl.java:1449)
at com.palamida.appsec.service.impl.UpdateServiceImpl.downloadFromUpdatesHTTPS(UpdateServiceImpl.java:1386)
at com.palamida.appsec.service.impl.UpdateServiceImpl.isManifestFileAvailable(UpdateServiceImpl.java:1216)
at com.palamida.appsec.service.impl.UpdateServiceImpl$$FastClassBySpringCGLIB$$33823c93.invoke(<generated>)
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
Diagnosis:
By default Oracle Java disables Basic authentication when proxying HTTPS as follows:
(jdk.http.auth.tunneling.disabledSchemes = "Basic")
Solution:
Customers wishing to setup HTTPS proxy authentication can enable "Basic" authentication by removing the Basic from following property in the CATALINA_OPTS variable of the catalina.* file located at <Install Dir>/tomcat/bin/catalina.*
jdk.http.auth.tunneling.disabledSchemes = ""
For further information on this property please see: https://www.oracle.com/technetwork/java/javase/8u111-relnotes-3124969.html
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Case id: 00001065
Activity: Status change: 2 hours ago