Oracle Verified data for Java is listed as incomplete for the following reason(s):

• The inventoried data (status.json file) is not complete according to the expectations

Explanation

In JavaInstallationService method ProcessJavaStatusJson parsing or validation of file status.json failed. Typically, a parsing issue involves an unhandled special character which means Support will need to review the data and logs in the snowpack. 

Below is an example of a status.json file from the Java scanner.  There will be instances for each discovery of javaHome on the computer:
 

Troubleshooting

To troubleshoot this issue perform the following:

1. First verify that the latest version of the Snow Agent and Java scanner have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting. 
2. Next, confirm that the prequisites have been met and all installation instructions followed.
3. If you have not remedied the issue, please open a new case with Snow Support, providing the following information and observations you've collected during this troubleshooting:
   • All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known.)
   • A snowpack with agent logging set to verbose.