Oracle Verified data is listed as incomplete for the following reason(s):

• Computer that has detection for Oracle DB product installations, but the Oracle users data could not be read.

Explanation

In OracleOvsService method ProcessOvsUsersAsync parsing or validation of file ovs_orcl_dba_users.json failed. This message indicates that the data in the ovs_orcl_dba_users.json file could not be successfully parsed or validated. 
 

Typically, a parsing issue involves an unhandled special character which means Support will need to review the data and logs in the snowpack. An example of the type of data found in the ovs_orcl_users.json file is shown below:

Troubleshooting

1. First verify that the latest version of the Snow Agent and scanner have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting.
2. If you have not remedied the issue, please open a new case with Snow Support, providing the following information:
   • All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known.)
   • The latest log from Program Files\Snow Software\Snow License Manager\Services\OracleManagementOption.
   • A snowpack with agent logging set to verbose.
   • A snowpack that also includes the data from SIOMS, SIJS, and SIOHWS scanners.