Oracle Verified data is listed as incomplete for the following reason(s):

• Computer that has detection for Oracle DB product installations, but the Oracle overview could not be read.

Explanation

In OracleOvsService method ProcessOvsOverviewAsync failed when parsing or validating the ovs_orcl_overview.json file. This message indicates that the data in the ovs_orcl_overview.json file could not be successfully parsed or validated. 

Typically, a parsing issue involves an unhandled special character which means Support will need to review the data and logs in the snowpack. An example of the data found in the ovs_orcl_overview.json file is found below:

Troubleshooting

1. First verify that the latest version of the Snow Agent and scanner have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting. 
2. If you have not remedied the issue, please open a new case with Snow Support, providing the following information and observations you've collected during this troubleshooting:
   • All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known)
   • A snowpack with agent logging set to verbose
   • A snowpack that also includes the data from SIOMS, SIJS, and SIOHWS scanners.