Oracle Verified data is listed as incomplete for the following reason(s):
- Computer that has detection for Oracle DB product installations, but the Oracle vlicenses data could not be read.
Explanation
In OracleOvsService method ProcessOvsVLicenseAsync parsing or validation of file ovs_orcl_vlicense.json failed. This message indicates that the data in the ovs_orcl_vlicense.json file could not be successfully parsed or validated.
Typically, a parsing issue involves an unhandled special character which means Support will need to review the data and logs in the snowpack.
Troubleshooting
To troubleshoot this issue perform the following:
-
First verify that the latest version of the Snow Agent and scanner have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting.
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If you have not remedied the issue, please open a new case with Snow Support , providing the following information and observations you've collected during this troubleshooting:
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All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known.)
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The latest log from Program Files\Snow Software\Snow License Manager\Services\OracleManagementOption.
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A snowpack with agent logging set to verbose.
- A snowpack that also includes the data from SIOMS, SIJS, and SIOHWS scanners.
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Case id: 00001065
Activity: Status change: 2 hours ago