- Computer that has detection for Oracle DB product installations, but the Oracle options data could not be processed.
Explanation
In OracleOvsService method ProcessOvsOptionsAsync processing of the data in the ovs_orcl_options.json file failed.This message indicates that the data in the ovs_orcl_options.json file could not be successfully processed.It is likely that there is an issue with the data extracted by the scanner which means Support will need to review the data and logs in the snowpack. An example of the data found in the ovs_orcl_options.json file is shown below:
Troubleshoot
To troubleshoot this issue perform the following:
- First verify that the latest version of the Snow Agent and scanner have been deployed on this computer. If not, run the upgrades and if the issue persists, continue troubleshooting.
- If you have not remedied the issue, please open a new case with Snow Support, providing the following information and observations you've collected during this troubleshooting:
- The latest log from Program Files\Snow Software\Snow License Manager\Services\OracleManagementOption on the Snow License Manager application server.
- All relevant software versions (snowagent, sios, siohws, java, oracle db version and edition if known)
- A snowpack with agent logging set to verbose
- A snowpack that also includes the data from SIOMS, SIJS, and SIOHWS scanners.
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Case id: 00001065
Activity: Status change: 2 hours ago