Snow Agent for Windows 6.7.1: Red Hat Java OpenJDK versions 12 and 13 Manufacturer showing as N/A

Title

Issue

The Red Hat OpenJDK Manufacturer shows correct for version 11, however, for later versions 12, 13 and beyond it is showing as N/A from Snow Inventory Server Console and from the gathered snowpack.

However, looking at the Control Panel we are seeing the Manufacturer/Publisher is showing or populating correctly as from Red Hat Inc.

Control Panel - Red Hat OpenJDK 11 12 13.png

Red Hat Open JDK version 11.0 shows correctly as Red Hat Inc. as the Manufacturer

Java 11 showing Red Hat Inc - Snow Inventory Server Console.png

However, for version 12 and 13 showing as N/A

Java 12 showing as NA - Snow Inventory Server Console.png

Java 13 showing as NA - Snow Inventory Server Console.png

The metadata of Red Hat OpenJDK version 11

Java 11 metadata Details tab.png

Used https://www.metadata2go.com/ to see more information:

Java 11 showing Red Hat Inc.png

Red Hat OpenJDK version 12

Java 12 showing as NA.png

Red Hat OpenJDK version 13

Java 13 showing as NA.png

Environment

Snow Agent for Windows 6.7.1

Solution

The Red Hat Java OpenJDK versions 12 and 13 showing N/A on the Manufacturer field is expected.

Looking at the meta data that those two versions provided by their Manufacturer, it is N/A. If the Manufacturer or the Vendor did not correctly fill in the correct details. Whatever the details provided by the Vendor / Manufacturer, Snow will capture as is.

Red Hat OpenJDK version 12

Java 12 showing as NA.png

Red Hat OpenJDK version 13

Java 13 showing as NA.png

Cause

The Manufacturer or Vendor provided N/A as the meta data for the Company Name thus Snow will capture it as it is.

Was this helpful?

Support Hub

Product

Snow Inventory Agent for Windows

Solution Area

Scanning

Version

6.x

Deployment type

Cloud;On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Red-Hat-Java-OpenJDK-versions-12-and-13-Manufacturer-showing-as-NA

Are you sure you want to cancel the case creation?

Case closed successfully

Action performed successfully

Upload Attachment

Maximum file size allowed is 3 MB.

File type not supported.

Supported file types:

Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to close this case

Get Hotline support

Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

Related Articles

Please wait...

Case id: 00001065