List of use cases

Snow Automation Platform

Introduction

This article will list common use case and try to help you find your next process to build or expand in Automation Platform.
The list will not go into technical details, but try to describe the use cases on a simple level to be able to compare them against each other and the efforts needed.
Complexity and time to implement are both estimated under the "simplest" setup, any and all use cases in AP can be as complex as you need them to be and with that the time to implement will increase.
Out of the box use cases have a well defined process, where as bespoke will need more work to be defined.

Use Cases

Name	Description	Complexity (H/M/L)	Time to implement (L/M/S)	Benefits	Reference
Software requests	Out of the box process with AP and SLM to let the SLM administrator (or defined role) publish applications to then let end user request applications from Snow Automation Platform.	Low	Short	Easy setup Self service enabler Approval enabler Visibility	Oskar Frölin
Software Reharvest	Out of the box process with AP and SLM to automatically trigger uninstallation of applications not used within X days.	Low	Short	Easy setup Potential for big initial ROI SAM maintenance automation	Oskar Frölin
Distribution list management	Bespoke process for either Exchange or M365 environments. Let users create, request membership and manage distribution lists.	Low	Short	Self service enabler My Services candidate Scalable	Oskar Frölin
Permission/access management	Bespoke process for either AD or Azure AD environments, and group based permission or access handling. For example application permissions or file share permissions. Let users request membership and manage groups.	Low	Short	Self service enabler My Services candidate Scalable	Oskar Frölin
Subscription software requests	Bespoke process for systems like M365 or other subscription based software. For example Visio Online, Project Online, Photoshop CC. Let users request subscriptions to be assigned	Low	Short	Self service enabler My Services candidate	Oskar Frölin
Order forms	Bespoke process to add generic order forms to replace "paper based" requisitions with digital pre defined order form templates.	Low	Short	Self service enabler Scalable	Oskar Frölin
Removal of flagged applications	Bespoke process to trigger uninstallation for flagged applications (regardless of usage). Useful for setting up automated uninstallations for applications you have banned etc.	Medium	Short	SAM Automation Security and Risk Automation	Oskar Frölin
					Oskar Frölin
					Oskar Frölin

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List of use cases

Snow Automation Platform

Introduction

Use Cases

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Case id: 00001065